These general conditions of sale are concluded between, on the one hand, the website www.haremdessens.com, hereinafter the “Site” which is edited and operated by the company BEE AGENCY, SASU with a capital of € 1,000 registered with RCS of Paris under number 881 189 328, having its registered office at 19 avenue Italie, 75013 Paris; and on the other hand any person having made a purchase on the site www.haremdessens.com, hereinafter referred to as "the Customer"
Any purchase on the site www.haremdessens.com automatically entails acceptance of all of these conditions, which the Customer acknowledges having read before placing his order.
ARTICLE 1: THE CUSTOMER
The products of the Site are offered for sale to non-professional customers having the status of final consumer. Within the meaning of the introductory article of the Consumer Code, the consumer is defined as:
"Any natural person who acts for purposes that do not fall within the scope of his commercial, industrial, craft or liberal activity".
Consequently, the Customer, prior to his order, declares that his purchase on the HAREM DES SENS site is not directly related to a professional activity and is limited to personal use. The HAREM DES SENS site reserves the right to refuse any order for products which do not clearly correspond to retail sale.
In addition, the Customer, prior to his order, declares to be civilly and legally capable of entering into a sales contract and thus to pay the price of the order.
ARTICLE 2: PRODUCTS
The Site allows the Customer, by clicking on each product, to have a detailed description of all the products offered for sale by the HAREM DES SENS site. Pursuant to Article L. 111-1 of the Consumer Code, the Customer can thus, prior to his order, become acquainted with the essential characteristics of the products he wishes to order. These are written in French and English.
The products offered for sale on the Site are available within the limits of stocks on the HAREM DES SENS site.
If it turns out that the product ordered by the Customer is no longer available, the Site will inform him as soon as possible and cancel his order. The Customer will be fully reimbursed for the price of the unavailable product as well as any delivery charges paid for the unavailable product within 14 (fourteen) days of payment for the order. However, if only part of the products ordered by the Customer is unavailable, the Customer will not be reimbursed for the delivery costs paid for the products available and delivered.
The Customer may also request to be informed of the return to stock of unavailable products. To do this, the Customer must register his email address for this purpose. Once the product is available again, the Site sends an email to the Customer to inform him.
The Site reserves the right to modify the catalog of products offered for sale on its Site without prejudice to orders placed by the Customer previously.
The products sold on the Site comply with current French legislation and the standards applicable in France at the time they are offered for sale.
ARTICLE 3: PRICE
All prices presented on the site are inclusive of all taxes, excluding participation in processing and shipping costs, the amount invoiced in addition will be indicated during the final validation of the order. The prices of the products are indicated in euros. The Site reserves the right to modify its prices without notice and the prices applied to the Customer correspond to those displayed on the site at the time of his order.
The goods remain the full property of the HAREM DES SENS site until receipt of the total amount due paid by the Customer.
If the Customer wishes to be delivered outside the European Union, the sales prices displayed do not include any applicable customs taxes. Thus, where applicable, the Customer is required to pay the applicable customs duties himself to the local authorities. When the carrier has first paid the applicable customs duties himself, the Customer is required to reimburse, upon proof, the corresponding sum to the carrier. In any case, the Customer acknowledges being informed that the Site cannot be considered liable for the applicable customs duties. The Site invites the Customer to inquire with the local authorities of the country of destination of the order on the terms of payment of the applicable customs duties.
Promotion codes only apply to non-discounted base prices. Promotional codes cannot be combined with each other or with vouchers or gift cards. Promotional codes can be used once per Customer account unless otherwise instructed by the HAREM DES SENS site. These codes are not refundable during an exchange.
ARTICLE 4: ORDER
The order is validated once the payment has been accepted by the Site. The HAREM DES SENS site reserves the right to refuse an order if the Customer already has a dispute with the HAREM DES SENS site or if the HAREM DES SENS site considers that the Customer carries a risk of default of payment. The HAREM DES SENS site then reserves the right to ask its Customer for additional information if it considers it necessary, such as an identity document or proof of address. Without a response from the Customer within 5 days of the order, the order and payment are canceled. The HAREM DES SENS site undertakes to honor orders received, only within the limits of available stocks.
ARTICLE 5: PAYMENT
The Site recalls that the confirmation of an order implies the obligation for the Customer to pay the price of the products ordered and, where applicable, delivery. In this regard, the Customer declares and guarantees to the HAREM DES SENS site that he has the necessary means and authorizations to use the method of payment used.
The payment methods accepted on the Site are displayed in the “Basket”. Payment for the order is made by credit card or through the Customer's PayPal account.
Payment by credit card is made via the secure website and may be subject to 3D Secure verification. 3D Secure is an authentication payment system that guarantees optimal security when shopping online. During payment, your bank verifies the identity of the cardholder before validating the transaction.
The Customer can also activate a “Gift Card” of which he is the beneficiary to pay all or part of the price of his order. If applicable, if the balance of the "Gift Card balance" or of the "Gift Card" does not allow full payment of the price of the order, the excess must be paid by the Customer according to the terms of payment of the General Conditions of sale.
The "Gift Card" can be used for 1 year on all the products offered on the site www.haremdessens.com. The "Gift Card" is not valid at our resellers. The Gift Card cannot give rise to a cash refund. Any voucher will not be exchanged or refunded, even partially for any reason whatsoever (including theft, loss, deterioration or expiration). The Gift Card cannot be combined with promotional codes.
Payment is secure thanks to our partner's online payment system. Bank data only circulates on the Internet in encrypted form, that is to say, they are encoded in such a way as to make them completely illegible and are therefore never kept by the HAREM DES SENS site.
ARTICLE 6: DELIVERY
Delivery of the products ordered will take place, after payment of the amount of the order, to the delivery address indicated by the Customer. Consequently, the Customer undertakes to communicate an exact delivery address to the HAREM DES SENS site. We are not responsible for delivery delays caused by the indication of an incorrect or incomplete address by the Customer.
We undertake to deliver the goods ordered on the site www.haremdessens.com as soon as possible after receipt of your payment.
Your orders are processed within 24 hours and shipped within 48 hours. An order placed on Friday can only be taken into account on Monday to be shipped by Wednesday at the latest. To this period will be added those for delivery, which vary depending on the carrier chosen by the customer when ordering on the Site as well as the country of delivery.
Delivery by MONDIAL RELAY
Delivery by Mondial Relay is carried out with a tracking number and delivery against the Customer's signature. Delivery takes place in France and some European countries.
Delivery is made in city-center relays, near your home, workplace or resort. You will be notified by email of the availability of your package. You have from 7 to 10 to withdraw it in relay, according to the traders.
Delivery by Colissimo Standard
Delivery by Colissimo Standard is carried out with a tracking number, without the Customer's signature.
Delivery takes place:
(i) in mainland France, Corsica and Monaco within 48 working hours,
(ii) within 8 (eight) working days in the European Union and in Monaco, Switzerland and Norway,
(iii) within 12 (twelve) working days in any other country,
from the date on which the preparation of the order by HAREM DES SENS is finalized and confirmed to the Customer by sending an email.
Delivery by Colissimo Standard is offered by the HAREM DES SENS site for any order above the price of € 60 to mainland France.
UPS delivery
Delivery by UPS is carried out with tracking number and delivery against signature of the Customer. Delivery takes place in the countries and according to the deadlines listed by the latter.
Deliveries by Mondial Relay, Colissimo Standard, and UPS made outside mainland France may be made by the local partners of these companies. As a result, the terms of delivery of the products may vary from country to country. In addition, if the Customer wishes to be delivered outside a member country of the European Union, delivery times do not take into account, where applicable, customs clearance times for the products ordered. The HAREM DES SENS site invites the Customer to obtain information from the local postal services and carriers.
If the Customer asks the delivery company to deliver his order without requiring a signature, or with the signature of a third party, he will assume all the consequences and be solely responsible for the products.
The delivery times specified above will be automatically suspended by any force majeure event having the consequence of delaying delivery. The HAREM DES SENS site will keep the Customer informed, within a reasonable time, of cases and events likely to disrupt the delivery process of the products ordered.
The risk of loss or damage to the products is transferred when the Customer or the recipient of the order takes physical possession of the delivery.
The HAREM DES SENS site invites the Customer or the recipient of the order, upon receipt, to check, on the one hand, that the package does not present any anomalies or any degradation, and on the other hand, the conformity. products delivered to order. When the package is damaged, the Customer must refuse delivery and not open the package. In addition, the Customer must, on the one hand, make reservations and describe the damage noted precisely and completely on the delivery slip, and report it to the HAREM DES SENS site. Likewise, if the products delivered do not conform to those ordered by the Customer, they must inform the HAREM DES SENS site upon receipt. To contact the HAREM DES SENS site, the Customer can by email at the following address: contact@haremdessens.com.
The Customer declares and guarantees to be informed that failing to follow the steps in the aforementioned article, he will not be able to claim either a refund of the order, or a new delivery of the products, without prejudice to his right of withdrawal according to the modalities provided for in Article 7 of the General Conditions of Sale.
When the Customer has chosen delivery by Mondial Relay, Colissimo Standard, or UPS, in the absence of the Customer or the recipient of the order, a delivery notice is left by the carrier, indicating the address allowing the package to be collected. within a certain period of time. This period is, in principle, 15 (fifteen) days. However, it may vary depending on the local particularities of the country of delivery. The HAREM DES SENS site invites the Customer to inquire with the local postal and transport services or to reach it by email at contact@haremdessens.com for additional information.
In the event that the Customer or the recipient of the order does not collect the package within the time limit, it will automatically be returned to the HAREM DES SENS site by the carrier. Within 14 (fourteen) days of receipt of the package by the Site, the latter will reimburse the price of the Customer's order, less delivery costs, which remain entirely at its expense. However, within this same period, the Customer has the right to request the HAREM DES SENS site for a new delivery of the products ordered. In this case, the Customer will have to pay the costs of the new delivery, whatever the amount of the order, and even if the costs of the first delivery were initially offered. The amount of delivery costs are specific to the delivery method chosen by the Customer and will be communicated to him before any new delivery of the products ordered.
ARTICLE 7: WITHDRAWAL
In accordance with article L.121-20 of the Consumer Code, our consumer customers have a period of fourteen (14) days from the day after they come into possession of the good to exercise their right of withdrawal without having to justify reasons or to pay penalties. No right of withdrawal exists for products made to the Customer's specifications or clearly personalized or which, due to their nature, cannot be reshipped or are liable to deteriorate or expire quickly.
The withdrawal period is respected if the customer informs us of the exercise of the right of withdrawal within the period of fourteen (14) days. The deadline is counted from the day of receipt of the products.
Notification of the exercise of the right of withdrawal may in particular be sent to us by email at contact@haremdessens.com or by post to BEE AGENCY - HAREM DES SENS Customer Service - 19 avenue d’Italie 75013 PARIS - France
For any return of merchandise, please send the merchandise to the following address: BEE AGENCY - HAREM DES SENS Customer Service - 19 avenue d’Italie 75013 PARIS - France. The return costs are exclusively your responsibility.
The goods must be returned to us in perfect condition for resale allowing them to be marketed in new condition and in their original packaging and unused, failing which the refund cannot be made.
Any package for which there is nothing to identify the sender (last name, first name, address, order number) can also be taken back.
In the event of exercise of the right of withdrawal within the aforementioned period or in the event of non-compliance of said goods with their description (s) on www.haremdessens.com, the Site undertakes to reimburse, at most no later than thirty (30) days following the date on which the right of withdrawal was exercised, the sums paid during the order. This reimbursement will be made either in the form of a voucher of an equivalent value to the goods and the delivery costs incurred by the customer when ordering, or via the same method of payment as when ordering on the website. www.haremdessens.com.
The benefits obtained during the purchase of the returned product (s) will, if applicable, be canceled. The advantages obtained during the purchase of the returned product (s) will, if applicable, be canceled, including free delivery in the event that a partial withdrawal would drop the total amount of the order under the free delivery threshold. The HAREM DES SENS site will reimburse the overpayment of the order to the Principal, after deduction of the applicable delivery costs.
ARTICLE 8: LEGAL GUARANTEE
The Customer benefits from the legal guarantees conferred on him by the legislation in force and from rights under the law if the Products have defects or do not conform to their description.
The Site is required to deliver an article in accordance with the contract and is liable for any lack of conformity existing at the time of delivery. It also responds to any lack of conformity resulting from the packaging, assembly instructions or installation when it has been charged to it by the contract or has been carried out under its responsibility.
To be in conformity with the contract, the good must:
1. Be suitable for the use usually expected of a similar good and, where applicable:
- Correspond to the description given by the Site and possess the qualities that it has presented to the Customer in the form of a sample or model,
- Present the qualities that a Customer can legitimately expect given the public statements made by the seller, the producer or his representative, in particular in advertising or labeling,
2. Or have the characteristics defined by mutual agreement between the Site and the Customer or be suitable for any special use sought by the Customer, brought to the attention of the Site and which the latter has accepted.
The action resulting from the lack of conformity lapses two years after delivery of the goods.
The Site is bound by the guarantee due to hidden defects in the item sold which make it unfit for the use for which it is intended, or which reduce this use to such an extent that the Customer has not acquired it, or has not acquired it. would have given a lower price, if he had known them.
BEE AGENCY guarantees the authenticity of the HAREM DES SENS products it distributes, as well as their official provenance
If the Products do not comply, you can refuse them on delivery or return them to us in their original packaging, indicating the reason for refusal on the delivery slip or invoice, the costs being at our expense.
As a result of the legal guarantee against hidden defects, taking into account the nature of the products sold on the Site, the Customer may at his option request the HAREM DES SENS site for the total or partial reimbursement of the price of the product and of the delivery costs on the site. basis of the total invoiced price, depending on whether or not he decides to keep the product.
To exercise one of the legal guarantees, the HAREM DES SENS site invites the Customer to reach it by email at contact@haremdessens.com or by post to BEE AGENCY - HAREM DES SENS Customer Service - 19 avenue d'Italie 75013 PARIS - France
However, we cannot be held liable if the non-performance of the Contract or its poor performance is due to an action on your part, to an unforeseeable and insurmountable fact of a person outside the Contract (our service providers are not considered as such. ), or a case of force majeure.
ARTICLE 9: LIMITATION OF LIABILITY
The HAREM DES SENS site cannot be held liable with regard to third parties in the event of indirect damage, special damage or incidents resulting from negligence, failure or clumsiness on the part of the Customer, or resulting from '' improper use by the Customer of one of the products offered for sale on the site www.haremdessens.com.
Regarding access to the site, consultation of the latter, the ordering process, payment for delivery and service, the HAREM DES SENS site has only an obligation of means. The HAREM DES SENS site cannot be held liable for any inconvenience or damage inherent to the Internet network, in particular any connection disruption or any computer virus intrusion. In addition, the HAREM DES SENS site is exempt from any liability for any fact qualified as force majeure within the meaning of the case law of the Court of Cassation. Finally, the responsibility of the HAREM DES SENS site is limited to the amount of the Customer's order.
ARTICLE 10: INTELLECTUAL PROPERTY
The HAREM DES SENS brand as well as all intellectual property rights that may be attached to the Products of BEE AGENCY SASU, HAREM DES SENS and to the Site (such as designs and models, images, texts, logos, illustrations, photographs, animations, videograms, phonograms, software, source codes as well as databases), whether they are registered or not, (the "Intellectual Property Rights") are and will remain the exclusive property of the brand HAREM DES SENS and the company BEE AGENCY SASU.
In general, the Customer refrains from directly or indirectly infringing these Intellectual Property Rights.
The Customer shall in particular refrain from reproducing, representing, distributing, using, exploiting or modifying, in whole or in part, on any medium whatsoever, the Products of the HAREM DES SENS brand.
In general, the Customer is prohibited from reproducing, imitating, representing, distributing, using, exploiting or modifying, in whole or in part, on any medium whatsoever, the Intellectual Property Rights of the HAREM DES brand. MEANING. Their reproduction or total or partial representation, without the prior written authorization of the company BEE AGENCY SASU and of the HAREM DES SENS brand, is an infringement which engages the civil and criminal liability of its author.
The General Conditions do not entail any assignment of Intellectual Property Rights.
No link directing to the Site may be placed on another website without the prior written authorization of the company BEE AGENCY SASU and the HAREM DES SENS brand.
The Site may contain hypertext links to various websites operated by other companies and set up with the authorization of BEE AGENCY SAUS. However, BEE AGENCY SASU, does not have the possibility of verifying the content of said sites and therefore assumes no responsibility for this fact. Access and use of these sites is the sole responsibility of the user.
ARTICLE 11: PERSONAL DATA & COOKIES
The HAREM DES SENS site collects and processes the personal data of the Customer and, where applicable, of the recipient of the order, necessary for the management and execution of his order as well as for his commercial relations with the HAREM DES SENS site. This data may be communicated to the contractual partners of the HAREM DES SENS site as part of the execution of the order, for example for the management, processing, payment or delivery of the order. This information is also collected and converted for security purposes, in order to comply with legal and regulatory obligations. In addition, this information also allows the HAREM DES SENS site to be able to send the Customer promotional offers and to establish commercial relations with him.
The HAREM DES SENS site uses cookies, defined as computer files stored in the Customer's terminal equipment when he visits the Site via his internet browser. This type of file, which makes it possible in particular to record the Customer's journey, is intended to facilitate communication by electronic means, to improve and personalize the quality of service of the Site and to establish statistics measuring the audience of pages and the various features of the site.
In accordance with the consolidated Law 78-17 "Informatique et Libertés" of January 6, 1978, the Customer has the right to access, modify, oppose and delete personal data concerning him. This right, by which the Customer proving his identity may require that, depending on the case, rectified, completed, updated, locked or erased personal data concerning him, which is inaccurate, incomplete, ambiguous, out of date, or whose collection, use, communication or storage is prohibited, may be exercised by sending an email to contact@haremdessens.com or by post to BEE AGENCY - Customer Service HAREM DES SENS - 19 avenue d 'Italy 75013 PARIS - France. The Customer may also oppose, for legitimate reasons, that personal data concerning him are processed or that they are used for prospecting purposes, in particular commercial, by the HAREM DES SENS site, except under the conditions specified by article L.34-5 of the Post and Telecommunications Code. The Customer may also request the limitation or portability of personal data concerning him, when possible. Finally, the Customer can send instructions to the HAREM DES SENS site concerning the use of personal data concerning him after his death.
To exercise their rights, the Customer must send a letter with their last name, first name, and a copy of their identity document to: contact@haremdessens.com or by post to BEE AGENCY - Service Informatique HAREM DES SENS - 19 avenue d 'Italy 75013 Paris- France.
For any questions relating to the processing of personal data concerning him, the Customer can contact the HAREM DES SENS site by email at: contact@haremdessens.com.
ARTICLE 12: APPLICABLE LAW
The Customer fully accepts and acknowledges that French law governs these General Conditions of Sale, as well as any dispute or dispute that may arise between the Customer and the HAREM DES SENS site. In addition, the Internet user or the Customer accepts that in the event of a dispute, following a visit or a purchase on www.haremdessens.com, the French courts are recognized as having jurisdiction.